1. Introduction and Commitment

LocalView 360 is a brand operated by Montreal Film Inc., located in Montréal, Québec, Canada.

Montreal Film Inc., operating as LocalView 360 (“LocalView 360,” “we,” “us,” or “our”), is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit localview360.ca
• Contact us or request a quotation
• Submit a form through our website or a Google advertisement
• Book or purchase one of our services
• Use our 360° virtual tour, Google Maps, Google Street View, photography, or related digital media services

We handle personal information in accordance with Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Personal Data We Collect

We limit the collection of personal information to what is reasonably necessary to provide our services, communicate with customers, operate our website, and meet our legal obligations.

Contact and identification information

• Full name
• Email address
• Telephone number
• Business name
• Business address
• City, region, and postal code
• Preferred method of communication

Quotation, booking, and service information

• Type of business or commercial property
• Requested service
• Preferred appointment date and time
• Size and characteristics of the location
• Number of requested panoramic viewpoints
• Google Business Profile information
• Project instructions and customer preferences
• Communications concerning quotations, scheduling, support, and service delivery

Transaction and business records

• Order and quotation details
• Invoice and payment status
• Services purchased
• Appointment and delivery history

Payment card information may be processed directly by our payment service providers. We do not necessarily receive or retain complete payment card details.

Visual and geographic information

When providing 360° photography or virtual tour services, we may collect and process:

• 360° panoramic photographs
• Photographs and videos of commercial premises
• Business location and geographic coordinates
• Information required to connect the tour to Google Maps, Google Street View, or a Google Business Profile

Website and technical information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Approximate geographic location
• Cookie identifiers
• Website interactions and analytics information

3. Information Collected Through Google Ads Lead Forms

When you submit information through a Google Ads lead form, Google may collect the information you provide and transmit it to Montreal Film Inc. on behalf of LocalView 360.

This information may include your name, email address, telephone number, business information, and answers to questions included in the form.

We use information received through Google Ads lead forms only to:

• Respond to your inquiry
• Provide a quotation
• Confirm service availability
• Schedule an appointment
• Communicate about the requested service
• Follow up on your request

Google may also process certain information in accordance with its own privacy policies and advertising terms.

Submitting a lead form does not automatically create a binding appointment or service contract. A booking is confirmed only after LocalView 360 communicates with the customer and confirms the service details and availability.

4. How We Use Personal Information

We may use personal information for the following purposes:

• Responding to inquiries and quotation requests
• Scheduling and conducting 360° photography sessions
• Creating, processing, and publishing virtual tours
• Connecting virtual tours to Google Maps, Google Street View, or Google Business Profiles
• Delivering photographs, virtual tours, website embed codes, and related materials
• Processing transactions and maintaining accounting records
• Providing customer service and technical support
• Communicating about appointments, project status, invoices, and service delivery
• Improving our website, advertisements, services, and customer experience
• Measuring the performance of advertising campaigns
• Detecting technical problems, misuse, fraud, or security threats
• Complying with legal, regulatory, accounting, and contractual obligations
• Protecting our rights, property, customers, and business operations

We will not use personal information for a materially different purpose without obtaining additional consent when required by law.

5. Consent and Marketing Communications

We obtain consent when required for the collection, use, or disclosure of personal information.

When you voluntarily submit a contact form, Google Ads lead form, quotation request, booking request, or other inquiry, you consent to our use of the information to respond to your request and provide the requested service.

We may send service-related communications concerning quotations, bookings, appointments, invoices, and project delivery.

Promotional or marketing communications will be sent only where permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or by contacting us.

Withdrawing consent does not affect processing that occurred before the withdrawal and may be subject to legal or contractual restrictions. In some cases, withdrawing consent may prevent us from providing a requested service.

6. Cookies, Analytics, and Advertising Technologies

Our website uses essential cookies and similar technologies required for website operation, security, navigation, and functionality.

With your consent, where required by law, we may also use analytics and advertising technologies to:

• Understand how visitors use our website
• Measure website traffic and performance
• Improve website content and navigation
• Measure advertising effectiveness
• Understand which advertisements or search terms generate inquiries
• Prevent fraud and improve security

These technologies may be provided by platforms such as Shopify, Google Analytics, and Google Ads.

Non-essential analytics or advertising technologies are activated only after consent where legally required. You may manage or withdraw your consent through our website’s cookie preference tool, where available, or through your browser settings.

Disabling certain cookies may affect some website functions.

7. Privacy Protection in 360° Virtual Tours

Photography inside a commercial location is performed with the authorization of the business owner, authorized representative, or person responsible for the premises.

We take reasonable steps to protect privacy in images intended for public display. Recognizable faces and vehicle licence plates may be blurred before or during publication. Google may also apply its own automated blurring technology to imagery published through its platforms.

Customers are responsible for preparing the location before the photography session and, where appropriate, notifying employees, visitors, or customers that photography will take place.

360° imagery and virtual tours may be publicly displayed on:

• Google Maps
• Google Street View
• Google Business Profiles
• The customer’s website
• Social media
• Other digital platforms authorized by the customer

Where LocalView 360 wishes to use customer imagery for its own portfolio, advertising, educational content, website, or social media, such use will be handled in accordance with the applicable service agreement and privacy obligations.

8. Disclosure to Service Providers and Third Parties

We do not sell or rent personal information.

We may disclose information to trusted service providers only when reasonably necessary to operate our business or deliver a requested service. These providers may include:

Google

We may use Google Ads, Google Analytics, Google Maps, Google Street View, Google Business Profile, and other Google services to advertise our services, receive inquiries, analyze website activity, and publish virtual tours.

Shopify

Our website is hosted and operated using Shopify. Shopify may process website, form, order, transaction, cookie, and technical information on our behalf.

Payment, hosting, and communications providers

We may use third-party providers for payment processing, email delivery, data storage, accounting, customer communication, website functionality, and technical support.

These providers are permitted to access personal information only as necessary to perform their services and are expected to apply appropriate safeguards.

We may also disclose information:

• With your consent
• When required by law, court order, or regulatory authority
• To investigate fraud, security incidents, or unlawful activity
• To protect our legal rights, customers, property, or business
• In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets, subject to applicable legal requirements

9. Processing Outside Québec or Canada

Some service providers, including Google, Shopify, hosting platforms, analytics providers, and payment processors, may process or store information outside Québec or Canada.

Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

Where required, we take reasonable contractual, administrative, and technical measures to protect personal information transferred outside Québec and assess relevant privacy risks before communicating personal information outside the province.

10. Retention and Destruction of Information

We retain personal information only for as long as reasonably necessary to:

• Respond to an inquiry
• Prepare a quotation
• Provide and support the requested service
• Maintain business, tax, and accounting records
• Enforce agreements
• Resolve complaints or disputes
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, it is securely destroyed, deleted, or anonymized in accordance with applicable law and our internal practices.

11. Information Security

We use reasonable physical, administrative, organizational, and technical safeguards designed to protect personal information from:

• Unauthorized access
• Improper use
• Loss or theft
• Unauthorized disclosure
• Modification
• Destruction
• Other confidentiality incidents

Access to personal information is limited to authorized persons who require it to perform their duties.

No website, online transmission, or electronic storage method is completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

If a confidentiality incident occurs, we will assess the incident and take the actions required by applicable privacy law, which may include notifying affected individuals and the appropriate privacy authority when the incident presents a risk of serious harm.

12. Your Privacy Rights

Subject to applicable legal requirements and exceptions, you may have the right to:

• Request access to personal information held about you
• Ask how your personal information has been used or disclosed
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information
• Request deletion of information when legally permitted
• Request that we stop distributing certain personal information
• Request portability of eligible computerized personal information
• Submit a complaint concerning our privacy practices

We may need to verify your identity before processing a privacy request.

Certain requests may be limited where information must be retained for legal, accounting, contractual, security, or evidentiary purposes.

To exercise your rights, contact our Privacy Officer using the information provided below.

13. Children’s Privacy

Our website and services are intended for businesses and adults authorized to request commercial photography or virtual tour services.

We do not knowingly collect personal information from children under the age of 14 without the consent of a parent or legal guardian. If we learn that such information was collected without appropriate consent, we will take reasonable steps to delete it.

14. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external website they access.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through an additional notice where appropriate.

16. Privacy Officer and Contact Information

Questions, privacy requests, concerns, or complaints may be directed to:

Privacy Officer
Montreal Film Inc., operating as LocalView 360
Montréal, Québec, Canada
Email: info@montrealfilm.ca
Phone: +1 514-571-9162